Arrived at 2255L. Called hotel 3 times and was lied to each time as to the location of the van. Van finally arrived at 2335L. This has happened every time I arrive at GNV on this last flight. The company hotel agency has automatically added 15 minutes to our scheduled arrival time and this hotel is taking it as our actual arrival time. This will be address through the company. The fact that you can't get a straight answer from the hotel makes it obvious they don't want us there. Their internet connection is spotty at best and will not allow me to get on my home page at Fire Fox. In the middle of trying to write this the connection reset and I ended loosing the first draft of this review. I couldn't even log onto Best Western because the site must be too complex so I sent them a message via my I-Phone. There is nothing even remotely nearby and trying to get a hotel van to go anywhere means you need to plan for an extra hour to get back. For a short overnight the 15 minute hard drive isn't worth it. Especially when you consider they can't even be bothered to check on the internet for our arrival time and plan to be there. The last excuse was a distressed passenger needed to be taken to the hotel. That is so bogus it's not funny. They arrived 35 minutes after we arrived. Next time I intend to taxi.